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Global multi-site Quality Control Lab Excellence Program

Client situation & approach

The client is a leading consumer goods company, wanting to improve overall laboratory performance in the areas of quality, productivity and analyst engagement.

The targets were specific to individual sites and were dependent on complexity and level of lean maturity.

A further aim of the program was to improve communication with and visibility around global functions of operational performance.

EFESO supported by:

  • Designing unique levelling, flow & standard work solutions in each lab, including the development of testing cells combining both urgent and queueable work
  • Creating visual management boards that support daily work assignments, tracking of sample status and the weekly metric overview.
  • Introducing 5S, Method Improvement and Gemba

Results

  • Productivity increases of 10-30% across the lab network
  • Establishment of a risk-based tool for method improvement
  • High visibility into daily and weekly testing requirements
  • Increased analyst engagement and ownership