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World Class Operations Management (WCOM™) & Operational Excellence


We achieve Operational Excellence with our EFESO WCOM™ - World Class Operations Management – which is our unique engine to help our clients accelerate their progression speed. This approach allows reaching, in a sustainable way, the pace of change required to gain and maintain their market leadership.

Our WCOM™ system has been applied in hundreds of companies in different continents, spanning all latitudes and cultural conditions as well as operating in different sectors. It takes the best of Lean, TPM and Six Sigma and solidly links them to the Strategy of our clients and to their End to End Concurrent Progression journey.

Strategic, Specific and Systemic focus

WCOM™ enriches the classic strategic and specific interventions with a systemic dimension, changing the DNA of the functioning of a company in a structural way. The company Performance Control System is enhanced and tightly linked with the Improvement System in a Single Agenda fashion.

Tangible results for today and tomorrow boosted by Human Dynamics

WCOM™ enables to achieve immediate and “league changing” results and sustain them over time, by creating managerial systems and enabling the true transfer of capabilities, both technical and human, in terms of Adoption, Leadership and Performance Behaviour. The application of WCOM™ has a demonstrable strong impact on our clients' financial results; from top-line growth to double-digit cost reductions. WCOM™ makes the most of existing assets, both technical and human, thus not requiring large investments.

In Tandem with our Clients

We apply WCOM™ in tandem with our clients. This means we challenge people to grow professionally, we continuously involve and motivate the employees, we empower the leaders and make them truly responsible for the final results, which leads to increased ownership and leadership. Truly working in tandem means that we empower the internal company resources to lead the Improvement programmes which create long-term sustainability - we do it with our clients, not to our clients.

Knowledge transfer for sustainability

Our consultants and clients have access to the combined knowledge developed via the EFESO Toolkit, which is continuously updated with the latest standards and methods and translated into 23 languages. It is also possible for our clients to develop their own proprietary toolkit.

The first book about WCOM™ has been recently published, click here for more information or contact the author and EFESO Partner Carlo Baroncelli.

Luca Stoppino


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Many Companies apply Operational Excellence Techniques, a few obtain Sustainable League Change Results. Only the connection to Value Creation, end to end, and People Progression in Engagement, Leadership and daily Behaviors makes this achievable.



Recent proof of how we partner with our clients to help them navigate business issues and achieve high value improvements.

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