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Treating Behavioral waste at the root

Identifying 8 forms of human waste

The book ‘Performance Behavior’ (by Neil Webers) describes how an organization can link performance to behavior to minimize waste and optimize performance behavior.

It should be clear for all employees what the target is (1), one should define what behavior leads to the desired performance (2) and that defined behavior should be measured and anticipated on (3).

To optimize performance behavior, there are 8 FORMS OF HUMAN-WASTE which obstruct continuous improvement:

Leadership-waste the result from too much push-management (based on authority)
Comfort-waste the result of targets that aren’t enough stretching
Communication-waste the result of misunderstandings that usually originate from meetings
Discipline-waste the result when people are not being held accountable for not adhering to standards
Goal-waste the result of employees having no idea of what is expected of them
Engagement-waste the result of asking people to take responsibility for events or results which they cannot influence themselves
Solving-waste the waste of capacity to solve problems when people work on solving problems without focusing on the root-cause of a problem
Tuning-waste is the waste where people talk about different problems or solutions


If you want to know how to combat these types of waste please contact Neil Webers @

For a further read of the article please click this link: or order your copy at Amazon (also available in Kindle edition).