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Accelerated Operational Transformation Post-Acquisition
A major rice manufacturer faced the complex transition from family ownership to private equity, which required higher performance standards across rice milling and packaging operations. Working together, delivered a comprehensive operational transformation program spanning manufacturing, warehousing and automation. The engagement transformed operations across three sites, establishing sustainable performance improvements.
Our Client
A major rice manufacturer operating across the US, with facilities in two states. The company specializes in rice milling and packaging, sourcing raw rice from farms for processing and retail distribution. Beyond its core rice business, it operates a profitable spice and beans division, primarily serving restaurants. Following its acquisition by an investment firm, the organization required cultural and operational transformation to meet performance expectations.
States with operations
Core business segments
Product categories (rice, spices, beans)
The Challenge
The transition to private equity ownership revealed fundamental operational constraints, limiting its performance potential.
- Packaging inefficiencies: Low OEE (45-49%) and poor production levels drove excessive overtime, impacting both workforce morale and profitability while creating bottlenecks in daily operations
- Warehouse constraints: Undersized facilities relative to production volume created organization challenges, with high-volume rice filling warehouses within days, making pallet location and inventory management extremely difficult
- Transportation reliability: A dependence on lowest-cost carriers resulted in frequent no-shows, unsuitable vehicle conditions for food transport and delays that compounded warehouse capacity issues, with truck turnaround times exceeding 2.5 hours
Real Results Achieved Together
The transformation established a performance-driven operating model across all functional areas, from shop floor operations to strategic automation initiatives. Working alongside the company’s teams we implemented sustainable improvements that fundamentally changed how the organization operates and delivers value.
Plant throughput increase
Spice line throughput improvement
Packaging efficiency gains
Transformation Impact
- Reduced truck turnaround time by one hour while achieving consistent on-time placement
- Eliminated packaging material shortages through MRP process redesign
- Installed continuous improvement mindset across shop floor operations
- 90% first-time-right production
Our Approach
We deployed a team of five consultants for an initial six-week operational analysis, examining manufacturing, packaging, milling, warehousing, transportation and procurement to identify bottlenecks and improvement opportunities. The implementation was delivered through structured workstreams including Kaizen events, line balancing and visual management installations across packaging operations.
We established daily production tracking dashboards, implemented locators and staging areas for warehouse optimization and introduced carrier scorecards with KPI-based accountability. The team developed a three-year CapEx plan while relaunching stalled automation projects including a high-speed spice packaging line.
Throughout the engagement, we conducted operator training on standard work procedures and embedded daily huddles, KPI reviews and structured operational cadences. The extended three-month sustainment phase ensured complete handover to the internal team, with all improvements fully integrated into daily operations.
Facing Similar Post-Acquisition Challenges?
- Struggling with operational inefficiencies limiting portfolio company value creation
- Seeking rapid transformation from family business culture to performance excellence
- Ready to unlock hidden capacity through systematic operational improvements