+30K
Employees globally
Getting the Diamonds to Shine: Achieving Jewelry Supply Chain Excellence
A global jewelry manufacturer faced supply chain constraints which limited its growth trajectory. Together with the in-house team, EFESO designed and implemented comprehensive planning processes across the company’s integrated operations. The transformation established foundations for managing over 30,000 employees worldwide while protecting margins during expansion.
Consumer Goods and Luxury
Digital & Ai
Industrial Strategy, Operating Model & Transformation
Leadership & Change Management
Operations Strategy and Transformation
People and Organization
Supply Chain
Our Client
This major jewelry manufacturer operates a fully integrated supply chain, owning both retail stores and production facilities—a unique position in the industry. The company produces and sells jewelry globally through its vertically integrated model.
It experiences high seasonal fluctuations, with frequent new collections, and requires a high-performance supply chain to maintain market leadership during consecutive record-breaking years.
€5B
Annual revenue
The Challenge
The jewelry manufacturer’s rapid expansion created critical operational constraints that threatened sustainable growth.
- Unstructured growth limiting scalability – The supply chain expanded without systematic planning capabilities, creating bottlenecks that constrained further market opportunities
- Cost escalation outpacing revenue gains – While achieving top-line growth, operational costs increased disproportionately, eroding margins and threatening profitability targets
- Planning gaps across integrated operations – The vertically integrated model from factories to stores lacked coordinated supply chain planning to serve market demand efficiently while maintaining service levels
Real Results Achieved Together
The collaboration delivered a comprehensive transformation framework addressing all business needs across the integrated supply chain.
Working alongside the company’s own teams, we established robust planning foundations that enabled sustainable growth while protecting profitability.
- End-to-end supply chain planning framework
- Global target picture implemented
- Complete change management handbook delivered
Transformation Impact
- Established comprehensive framework addressing all business needs for sustainable transformation
- Guided critical decision-making to avoid constraints and bottlenecks in implementation
- Created strong solution design incorporating specific business requirements into planning capabilities
- Delivered change management tools enabling client-driven implementation including training, readiness and communication
Our Approach
Our engagement began with the creation of a global target, designing processes and mapping data requirements before beginning any system implementation. We orchestrated decision-making to identify crucial choices and to prevent wrong directions.
The team then developed a system-specific solution design, discussing workflow and tool specifics to bridge the requirements of business and IT. This translated into a solution blueprint that served as the implementation baseline.
We established a program management structure, ensuring alignment and efficiency. During the build phase, focus shifted to change management—developing a change strategy, identifying the actions required and creating a training curriculum.
The approach included the development of communication plans and specific change actions.
We also leveraged our network, bringing in WMS implementation expertise through regional colleagues and providing comprehensive support beyond planning capabilities.
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Facing Similar Supply Chain Growth Challenges?
- Struggling with costs rising faster than revenue during expansion phases
- Seeking to build planning capabilities that enable sustainable growth at scale
- Ready to transform operations through proven frameworks and collaborative partnership
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