3K
Employees
Performance Behavior Project Improves KPI 40% in Chemicals
The client is a global producer of natural gas-based fertilizers and industrial chemicals, employing around 3,000 people. Confronted with an aging workforce at the sites, increasing environmental regulations, internal pressure to reduce safety risks and need to improve the plant performance a Behavior Excellence initiative was launched in one key site in the Netherlands as a blueprint.
Industry: Chemicals
Service: People and Organization
Our Client
The client is a global producer of natural gas-based fertilizers and industrial chemicals, employing around 3,000 people.
The Challenge
Confronted with an aging workforce at the sites, increasing environmental regulations, internal pressure to reduce safety risks and need to improve the plant performance, a Behavior Excellence initiative was launched in one key site in the Netherlands as a blueprint.
Real Results Achieved Together
The Behavior Excellence initiative delivered significant improvements across leadership effectiveness, operational performance and safety indicators at the Netherlands site.
+40%
Increase in effective leadership behaviors
-80%
Reduction in packing weight variation
65%
BAS score for leadership skills
Transformation Impact
- BAS (Behavior Analysis System) score of effective leadership skills and behaviors increased from 25 percent to 65 percent
- Reduction weight variation packing department from 10 percent variation to 2 percent variation
- Sustainable and tangible process improvements realized leading to significant benefits (e.g. increased volume, increased First Time Right quality, improved safety indicators)
- Effective performance management and dialogue established throughout all layers of the company
- Improved ability to conduct transformation programs at the sites with limited resources from external parties
Our Approach
EFESO implemented a comprehensive Behavior Excellence initiative focused on transforming leadership behaviors and operational performance.
The approach centered on establishing a Behavior Analysis System (BAS) to measure and improve leadership effectiveness across all organizational layers.
Through systematic performance management and dialogue, the team worked to embed sustainable behavioral changes that would drive tangible process improvements.
The initiative was designed as a blueprint that could be replicated across other sites with minimal external resources, building internal capability for ongoing transformation.
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