Retail

As a retail leader, you are working to grow your business whilst facing margin erosion, shifting consumer demands and disruption from AI-driven technologies. Success demands bold transformation and effective execution. You seek strong partners that can help you to navigate complexity, accelerate decisions and secure lasting competitive advantage.

Meeting Consumer Expectations in a High-Pressure Market

Retailers are under pressure from all sides. Today’s consumers expect more, seamless experiences, personalized offers and brands that match their values and needs. They move fluidly between channels seeking a unified shopping experience. Yet many retail organizations struggle to keep up. Despite significant investment in digital initiatives, 92% of operations leaders say that these have not delivered the expected impact.

Margins are tight. Workforce churn, rising shrinkage, inventory complexity, social costs and ESG commitments are weighing down performance, even as capital is invested in AI, automation and the unified commerce eco-system.

At EFESO, we work alongside retail leaders to close the gap between ambition and execution. From modernizing store networks and supply chains to scaling retail innovations, improving productivity and customer experience, we help drive integrated transformation—where technology, processes, and people evolve together. Because in retail, reinvention isn’t optional, it’s how you stay relevant, resilient and agile for what’s next.

Real Results Achieved with our Clients

From traditional high-volume supermarkets to innovative E-commerce fulfillment and quick-service channels, we have worked alongside clients to deliver measurable impact. Working with your teams, we implement practical improvements that last. Real results emerge when operational expertise is applied to the reality of retail. Some examples include:

-30%

Inventory reductions

+20%

Productivity gains

7–10x

ROI multiples

A Tailored and Pragmatic Approach that Fits your Reality

As a retail leader, you'll know that real transformation happens on the ground, not just in strategy documents. That's why we work alongside your teams to turn everyday challenges into tangible outcomes and lasting improvements. From AI-driven forecasting to rethinking the store operating model, we implement changes that build on your strengths and deliver real results.

Together, we simplify processes, mobilize your teams, boost performance and capability, allowing your business to focus on creating great customer experiences.

Food, Grocery and Convenience Stores

We help you strengthen every stage of retail operations—from supply chains to last-mile delivery—by focusing on four key areas.

Fashion, Apparel & Luxury

Time waits for no one, when selling fast-fashion and the hottest brands.

Specialist Retail, Home and Department Stores

We help you improve performance across key areas:

Wholesale, B2B and Marketplace

Major retail brands seek to leverage the powers of scale and an expanded assortment to capture sales and retain customer loyalty.

Meet our Retail Leader

Clive Geldard

Partner

Start the conversation

Food, Grocery and Convenience Stores

We help you strengthen every stage of retail operations – from supply chains to last-mile delivery – by focusing on four key areas:

Optimizing supply chains, efficient continuous replenishment and in-store operations across the full portfolio of retail formats from large supermarkets through to convenience, food for now and quick service.
Improving availability, driving out waste from “field to fork” and delivering high quality products with the lowest total cost to serve.
Multi-temperature operations; inbound, secondary and “last-mile” logistics fulfilment.
Distribution centre productivity and service level improvement.

Fashion, Apparel & Luxury

Time waits for no one, when selling fast-fashion and the hottest brands. Any latency in your business processes and supply chain is a killer. Reducing time to market and driving agility in operations and decision-making is where we can help.

Gamechanger solutions for nearshoring, vested collaboration models with partners and suppliers and bringing circularity to life.

Specialist Retail, Home and Department Stores

We help you improve performance across key areas:

Data-driven sourcing and value engineering for margin maximization.
Inventory optimization, markdown loss avoidance and product life-cycle management across distinct categories.
Step-changing forecasting, allocation and replenishment practices
Enablement of Store and Logistics network for unified commerce, value-added services and circularity (recycle, reuse, refurb).

Wholesale, B2B and Marketplace

Major retail brands seek to leverage the powers of scale and an expanded assortment to capture sales and retain customer loyalty.

Building on this momentum, collaborative business and gain share models are emerging across eco-system partners blending products, services and experiences to better serve the customer. To exploit and adapt to serve this fast-growing area, we will help you to put the foundations in place: Ensuring quality of product data and bringing real insight into customer needs and associated costs to serve.

Let us help you “join the dots” and ensure an effective and profitable deployment of your Wholesale, B2B and Marketplace strategies.

The EFESO Touch

Retail is the largest private sector employer around the world. It’s the “human dynamic” that makes Retail tick.

We bring specialist know-how and expertise to accelerate growth and progression in this dynamic sector, helping a diverse set of retail clients to maintain or improve competitive positions. We don’t just work on paper — we achieve transformation from within organizations, working shoulder-to-shoulder with your teams to deliver measurable impact.

Together we can streamline complex operations, harness digital innovations and unlock fresh avenues for customer engagement and growth. With our help, clients are able to boost their competitiveness, strengthen their resilience and secure the capabilities required to succeed in the new era of retail.

We deliver hands-on transformation, anchored by practical experience—co-created with you, not imposed on you.