Client situation & approach
Our client is a major European chemical organisation whose organisation had undergone a global Manufacturing Excellence program but was concerned with the capture and sharing of knowledge around problem solving. We introduced EFESO digital collaborative problem-solving platform that learns from each problem and connects the dots within the organization through machine learning. We used the following approach:
- Demonstrate the value of our Problem-Solving module at the largest plant within a focused team (ca.10 maintenance & production engineers / technicians), digitizing problem-solving process
- Roll-out the module in an organic way across the organization, using online training and coaching by change agents
Results
- More problems solved (access to the right experts, deeper analysis, more rigorous action plan follow-up)
- Less bureaucracy (paperless, centralized monitoring and reporting)
- Knowledge capitalization (captures 100% of each problem-solving initiative from start to finish)
