45%
"Wrench time" value added work
Boosting Labor Productivity in Bus Maintenance Operations
Industry: Transportation, Logistics and Services
Service: Manufacturing
Service: Operations Strategy and Transformation
Service: People and Organization
Our Client
A large urban transit agency faced declining bus availability driven by poor frontline supervision and low technician productivity.
The Challenge
Key operational issues limited maintenance performance and labor efficiency:
- Declining reliability and rising operational costs across maintenance operations.
- Poor labor effectiveness and low technician “wrench-time” (value-added work).
- Frontline supervisors not actively managing labor quality or productivity.
- Inadequate information systems, offering limited visibility into asset health and workforce performance.
Real Results Achieved Together
Through a structured multi-phase assessment, EFESO helped to uncover the root causes of inefficiencies and recommended actionable improvements
$4.3M
Labor productivity savings opportunity
Transformation Impact
- Evaluated maintenance KPIs to identify areas for improvement
- Engaged in direct process observations and interviews with maintenance personnel and leaders to validate insights.
- Compared current-state operations against internal benchmarks and industry best practices to highlight performance gaps.
- Delivered a structured execution plan detailing short-, medium-, and long-term projects, resource requirements, and expected ROI.
Our Approach
EFESO conducted a multi-phase assessment to uncover the root causes of inefficiencies and recommend actionable improvements:
- Preliminary Data & Performance Analysis
- On-site Observations & Interviews
- Benchmarking & Gap Analysis
- Improvement Roadmap
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Facing Similar Challenges?
- Measure and manage maintenance operational efficiency.
- Standardized KPIs and visibility into daily performance.
- Improve planning, workload allocation, and accountability.
- Capture cost savings through productivity improvement and data-driven management.
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