12%
Stretch – Leaders ready for higher responsibility
Evaluating and Developing Leadership Capability for Operational Excellence: Strengthening Leadership Bench Strength Across a Major Urban Transit Agency
Industry: Transportation, Logistics and Services
Service: Operations Strategy and Transformation
Service: People and Organization
Our Client
A major urban transit agency operating multiple modes of transportation, seeking to strengthen leadership effectiveness and align talent with future operational initiatives.
The Challenge
The agency faced gaps in leadership clarity, development planning, and role alignment, hindering its ability to sustain operational improvements.
- Unclear leadership strengths: Limited visibility on performance across operational departments.
- Skill uncertainty: Doubts whether mid-level and senior leaders could drive transformation.
- Lack of structured development: No formal succession or growth plans in place.
- Disconnected roles: Inconsistent expectations and responsibilities across leadership levels.
Real Results Achieved Together
The 9-box assessment and development planning program provided actionable insights, enabling targeted leadership development and strengthening the agency’s operational capability.
16%
Develop / Stretch – Leaders with potential to grow into stretch roles
48%
Develop – Leaders requiring targeted development
Transformation Impact
- 0% Participant – Fully performing leaders in current roles
- 24% Challenge – Leaders requiring significant development or role adjustment
- Created a clear roadmap for leadership development and succession planning.
- Aligned leadership talent with operational priorities and future transformation needs.
- Strengthened bench strength to support sustainable Operational Excellence initiatives.
Our Approach
EFESO partnered with the agency to implement a structured leadership evaluation framework grounded in Operational Excellence principles:
Organizational Review
- Analyzed job descriptions, reporting lines, and organizational structures.
- Conducted field observations to validate leadership responsibilities and behaviors.
Leadership Insight Collection
- Facilitated interviews with Directors, General Superintendents, and Superintendents.
- Captured “Voice of the Leaders” insights using Shingo-based criteria.
Performance & Potential Assessment
- Conducted 9-box ranking sessions to evaluate current performance and growth potential.
Development Planning
- Designed tailored individual development plans based on assessment outcomes.
- Created a roadmap for succession planning and targeted leadership growth initiatives.
Related Services
Operations Strategy and Transformation
Helping organizations rethink how they create value. We strengthen performance, build resilience, and accelerate growth across every layer of your business.
Facing Similar Challenges?
- Struggling to assess leadership capabilities across multiple operational areas.
- Seeking to identify potential gaps and align talent with future priorities.
- Looking to build targeted development plans to strengthen bench strength.
- Wanting to ensure sustainable Operational Excellence through capable leadership.
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