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  • Manufacturing Excellence

    Manufacturing Excellence

    Achieve significant short- and long-term results by establishing an operational excellence system

  • Manufacturing Excellence

    Manufacturing Excellence

    Achieve significant short- and long-term results by establishing an operational excellence system

Manufacturing Excellence

Manufacturing companies come to us for help with improving their performance increasing their production volumes, improving their quality, raising their On-Time-In- Full delivery reliability, or removing bottlenecks from their production lines.

Improving performance, and achieving a step-change in profitability, safety, customer and employee satisfaction, calls for taking an end-to-end Value Chain perspective. It calls for a single agenda, driven at speed, and boosted by true people engagement, skilled leadership, and changed behaviors. This creates a permanent shop-floor transformation, supported by digital technology which will help businesses to accelerate, faster.


Bas Koetsier

Vice President Head of Manufacturing Excellence practice


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Where we can help you

Whatever your challenges we will find a tailored approach with you


Boosting your Manufacturing Performance



Increased demand, volatile raw material prices, new technologies, increased competition, more demanding customers—these all put pressure manufacturing businesses’ performance. Responding quickly to such challenges is key. But can your organization do this? While still keeping employees engaged and motivated?

At EFESO, we are used to dealing with such situations. We know where to find the drivers for change in systems, processes, and people. Our approach combines a proven methodological approach with a strong human dynamics aspect—as well as digital, where it matters—to deliver an impact on both performance and people, assuring a long-lasting effect on manufacturing performance.


Transforming your Operating System to Reach Excellence



The operating system acts as a barrier to progress, it is no longer state of the art in terms of smart manufacturing, and factories need redesigning in order to reduce cost, optimize lead times, or increase competitiveness. Do improvements to your current systems and processes no longer deliver results? Is a fundamental transformation of the operating system needed?

Through the years, we have developed strong expertise in helping organizations to transform their operating systems, often through a new operating design for excellence, or a redesign of the entire manufacturing footprint. But also, by fundamentally transforming operations by moving to a ‘smart factory’ design by assessing, designing, and implementing digital solutions in IT, operations technologies) and data analytics.


Reaching Manufacturing Excellence



Continuous Improvement methodologies once delivered results, and there is still a strong belief that Continuous Improvement is the way forward. But… why isn’t Continuous Improvement delivering the expected results anymore? How to make progress when Continuous Improvement champions have left, and each site is taking its own approach to Continuous Improvement, without a single overarching Continuous Improvement agenda?

At EFESO Consulting, these are familiar challenges. In addition to our WCOM™ Continuous Improvement program developed back in the 80’s, TPM (Total Productive Maintenance), Lean Sigma, and other industrial improvement methods we take a holistic approach to delivering outstanding results. We integrate change management, leadership and digital technology, while maintaining our strong capability to implement global programs and transfer rigorous Continuous Improvement capabilities to our clients.


The EFESO touch

A tailored approach to meet your needs


EFESO’S approach to manufacturing improvement— building on our 40 years of working with manufacturing industry clients—is our unique engine to create short term results and engagement, while building an Operational Excellence system that accelerates and sustains the speed of progress over time. Over the years, we have continually honed our expertise in manufacturing processes, human dynamics, and the digital aspects of manufacturing.

Our approach always starts with understanding the business context, the data, and our clients’ current situation. This could mean a deep dive into operational processes and management systems, an assessment of IT and operations technologies, or an assessment of the human dynamics such as leadership and behaviors. The resulting analysis then serves as input for a program of improvement design, covering processes, human factors, and digital technology, to be implemented while supported by strong program management.

For EFESO, ‘implementation’ means working closely together in tandem with you, step by step, in order to deliver sustainable results in the best possible way.

EFESO is a JIPM (Japan Institute of Plant Maintenance) certified company.


Some of the tangible results we deliver for Clients

40% - 60%

decrease in

customer claims


24% - 40%

increase in



20% - 30%

increase in

Overall Equipment Efficiency (OEE)


15% - 20%

decrease in

Transformation cost


95% - 98%

level of

On Time In Full (OTIF)


20% - 30%

decrease in

Material losses


Our Services

Our Manufacturing services are directed to the specific client needs selecting from a menu that will typically include


  • Do you find your North star of Operations aligned to your business strategy?

    A business’s Operations Strategy should be aligned to the business’s overall business strategy. To define your operations strategy, you should start by answering these key questions: Are we fully exploiting Operations to deliver on the business strategy, and maximize value creation? What are the key levers that impact on our targets? Do we need to design or redesign any operations? Do we need to close a gap in operational performance? How do we integrate sustainability drivers in a profitable way? How do we get the most value out of innovation and digitalization? Do we need to consolidate capabilities, or do we need new ones?

    Our teams will support you answering these strategic questions to help you drive your operational strategy forward, supporting you with an implementation roadmap, and helping you to specify the relevant targets and build the business case.

  • Is your network of manufacturing sites, distribution locations, production lines, and machinery organized in a way that supports your operations strategy in the best way, helping to contribute to the corporate growth strategy, fulfil market and customer requirements, deliver any required cost reduction and earnings-enhancement targets?

    Companies consider optimizing their operations footprint for both internal and external reasons—growth, responding to a geographical shift in markets, customers’ demand for a global presence, aggressive new players in the market, or to rationalize plants acquired through previous acquisitions. Typically, an assessment of a business’s operations footprint might precede a longer transformation project within the organization.

    We help our clients manage the entire transformation process, starting from assessing the original ‘as-is’ situation, defining their target network configuration and network collaboration opportunities, identifying the business case, and building the roadmap for implementation until successful implementation including the adoption process for managing the potential impact on different stakeholder populations.

  • In manufacturing businesses, incremental change is a constant. And often, a business reaches the point when incremental change will no longer deliver benchmark-class excellence. In such cases, a major change of the operating system might be needed, a different factory set-up, different organization, or a different approach to maintenance management. If that is the case, then Design for Operational Excellence is the approach that can be used to define and implement the required major changes.

    Identifying upcoming challenges, assessing ‘as-is’ processes, factory layout, organization, leadership and technology—all of these impact the development of the required ‘to-be’ operating system. Evaluating the gap between the ‘as-is’ and ‘to-be’ operation systems then defines the business case, and the process of closing that gap is supported by a roadmap for implementation. Finally, to firmly anchor the results in the organization’s ‘reality on the ground’, a change-readiness check at the beginning of the transformation helps to identify key responsibilities and relevant stakeholders.

    Our experts will guide you in the process from assessment and design, all the way through to sustainable implementation.

  • Your operational excellence has brought you expected gains in growth, cost reduction, and flexibility. Now you want to move the curve up. The time has come to explore the full potential that digital technology brings. The Future factory (also called Smart Factory) as we see it at EFESO is connected, adaptable, efficient and scalable. It represents the core of Industry 4.0, can predict change, and has the ability to quickly adapt to meet customer demands. We support organizations on the development of their digital roadmap, including IT/operations technology/ET and data science in order to move from simple connectivity, via information and knowledge, all the way to prediction autonomy utilizing Artificial Intelligence (AI).

    EFESO start from a consideration of the company’s strategy and derived digital strategy, combined with a bottom-up assessment of digital opportunities for use cases. This provides the ‘big picture’ of available opportunities, both at a site level, and as a global operation. This picture is then translated into a full digitalization roadmap covering all business processes (quality, maintenance, logistics, productions, etc), as well as a business case that includes the resources required for implementation, the resultant cost savings, and the impacts on the main business drivers. Nor do we only look at ‘smart’ manufacturing processes and the opportunities for digitization: we also advise on the organization that is needed to support this digital transformation, and what adoption measures have to be taken to deliver the full engagement of all employees and stakeholders.

    EFESO has a strong capability in Industry 4.0, with experts in the different IT/operations technology topics, and also a database with over 450 use cases from which our clients can benefit.

  • Sustainability has shifted from a “nice to have” to a core component of business strategy for many companies​.

    Industrial sustainability will give you access to new markets, expand your scale with the right economics, and change your ecosystem dynamics to enhance competitive advantage - to make sure you can continue to do business in a profitable way.

    Take a look at how we can support you.

  • Is your business in urgent need of better operational performance, in order to match volume needs? Does it need to improve quality or service, or simply impact cost and productivity in the short term?

    In which case, EFESO has the approach to boost operational performance by assessing relevant workstreams, and installing clear performance management, roles and responsibilities, along with the development of leadership and performance behaviors. Supported by focused project management of structured improvement activities, clear milestones and deliverables, within three to six months the first impact on results is clearly visible. The integrated element of human dynamics then ensures that this short but intense approach is sustainable over the long run.

    Boosting operational performance can be applied in different areas such as production, maintenance, quality. Often it is applied across the whole manufacturing facility, resulting in breaking down the internal silos that otherwise act as barriers to site-wide improvement.

  • Is the operational performance not progressing anymore or only progressing by Capex? This might be a good moment to implement or renew the operational excellence approach. EFESO is recognized for its 40+ years of experience in Operational Excellence and their World Class Operations Management (WCOM™) approach, based on the industrial approaches like a.o. TPM, Lean and Six Sigma. Our WCOM™ approach is also recognized by JIPM and we have supported multiple factories that have been awarded by JIPM.

    Our Operational Excellence WCOM™ approach is build up from the zero-loss principle and has three levels: loss intelligence, loss eradication and loss prevention. Knowing all losses and their value helps you to make the right choice on where to attack. Knowing the relevant methods & tools adjusted in a recipe for application helps you to eradicate this loss. Knowing how to build a zero-loss prevention system in areas like maintenance, quality, flow, etc. helps you to prevent these losses from happening again. Building this Operational Excellence system is something we do step-by-step and hand-in-hand with all levels within the organization.

    Our WCOM™ approach, enriched with the latest digital use cases, combined with change management, leadership and performance behaviors makes it unique and very powerful. It drives your results today, and especially secures the results for your future, for tomorrow by developing capabilities of the people, processes, and systems. A truly embedded and sustainable Operational Excellence approach.

  • Does your business need to create one single standardized way of working across the business? EFESO has applied its globally-standardized World Class Operations Management (WCOM™) approach within multiple global companies in multiple industries, in each case impacting those businesses’ bottom lines. Every EFESO consultant masters this approach, which means that we can work in a uniform way across the globe.

    Our approach delivers a solid operational excellence strategy, combining a clear storyline (‘why’), with strong governance (‘how, who and when’) to ensure effective and efficient delivery of local projects (‘what’).

    The first step is to ensure clear alignment of the program’s objectives with company strategy being the basis for a group-wide roadmap. Typically, we start our programs on selected pilot sites, followed by a roll-out across the company. All local projects have a toolkit with customized and standardized methods, and with tools available in all the relevant local languages. After a short assessment phase, resulting in clear targets, and a masterplan for how to achieve them, the local implementation will be monitored closely. A customized training academy helps speed up the transfer of capabilities from EFESO to our clients, and increases the ownership of the program at all levels. In addition, the integration of change management, leadership development, and digital methods and tools drives results tomorrow, as well results today: a truly embedded and sustainable approach to Operational Excellence.

  • Is your business driving an operational excellence program, but is not entirely satisfied with the impact, role, position, and effect of the manufacturing organization’s middle-management leadership? Have you run multiple leadership training sessions for middle management, but once they are back in their day-to-day roles, the impact is lost?

    EFESO has developed a proven approach called Leading Performance that develops leaders from shopfloor to the boardroom, coaching them in how to lead performance, in both the short term and long- term.

    In our approach, we identify the Leadership practices best suited to a company’s values, and from these practices we align the corresponding behaviors that we would expect to see in practice. The process involves following some basic steps:

    • Step 1: Defining the desired leadership (a leadership framework).
    • Step 2: Selecting High Impact Moments (HIM)—for instance, a daily factory meeting, or undertaking Gemba rounds.
    • Step 3: Translating the leadership framework into concrete behaviors for the selected HIM.
    • Step 4: Developing specific leadership skills that will be effective in respect to the HIM.
    • Step 5: Coaching and facilitating leaders in applying these leadership behaviors and sills, so as to have the desired impact on performance.

    Our Leading Performance program has been proven to deliver a solid operational performance impact, in a sustainable way.

Meet our Manufacturing Excellence Experts

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