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Connecting Performance and Behavior in soft drinks company while installing Lean culture achieves -10% safety incidents and $2m waste reduction

Client situation & approach

An international food, snack & beverage company with a large global footprint of manufacturing and distribution sites needed help setting up and deploying a sustainable lean culture, initially, in multiple European sites. In tandem with EFESO, the client introduced Human Dynamics elements into the existing programme from top floor to shop floor in the following manner:

  • Creating a strong compelling storyline
  • Defining concrete behaviors for every target population
  • Make leaders examples and cultural ambassadors
  • Install a Performance Management System to manage progression of the site culture


  • 10% reduction in safety incidents
  • Waste decreased from average 6% to average 4%
  • Translation of the concept of “culture” into concrete and observable behavior
  • Improved leadership capabilities to manage and influence behavioral change, and to engage and mobilize teams towards the desired Lean culture