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Vision 2030 – Inside the minds of industry leaders shaping the future of operations

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An executive conversation with the Chief Operating Officer of Baccarat on navigating industrial transformation, sustainability, and the future of craftsmanship.

At a time when industrial transformation is accelerating across sectors, luxury manufactures face a unique challenge: evolve to meet new environmental and operational demands without compromising their heritage.

We spoke with Grégory Decoster, Chief Operating Officer of Baccarat, an iconic 260-year-old crystal manufacturer, to explore how operational leaders in heritage-driven industries are navigating this tension.

From lead-free materials to major industrial investments, this conversation offers a rare, pragmatic perspective on what transformation looks like when excellence, craftsmanship, and long-term sustainability must coexist.

About Baccarat

Baccarat is a French luxury house founded in 1764, renowned worldwide for its high-end crystal products and craftsmanship.

1764

Year of Creation

+1000

Employees

+€200M

Annual Turnover

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Modernizing Baccarat is not about industrializing craftsmanship, it is about putting industry at the service of craftsmanship
Grégory Decoster, Chief Operating Officer
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Key Takeways

  • Industrial transformation reshapes culture before it reshapes processes
  • Sustainability is now the central operational challenge
  • Modernization is about de-risking the future, not maximizing short-term efficiency
  • The future of luxury manufacturing will be more selective, more demanding
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What does it mean to take responsibility for a company with such a strong legacy and how does it shape the way you lead?

Taking the lead of a 260-year-old manufacture first requires humility. You quickly realize you are only a link in a long chain, both inheriting exceptional craftsmanship and bearing the responsibility to pass it on.

Baccarat is currently going through a pivotal transformation. The transition to lead-free crystal is not just a technical or regulatory challenge, it touches the very core of our craft, workshop practices, and identity.

This fundamentally impacts the way we manage. It requires a long-term mindset, deep respect for craftsmanship, and the ability to make structural decisions while maintaining trust.

Our role is to drive transformation with meaning: evolve without diluting, support teams, and prepare the future without losing what defines Baccarat.

How would you describe the current state of your industry and its key challenges?

Our industry is both strong and fragile.

On one hand, Baccarat benefits from strong desirability driven by excellence, luxury, and craftsmanship.
On the other, it faces major pressures: environmental requirements, market volatility, transmission of skills, and cost pressures.

The core challenge is to embrace transformation without compromising quality or identity—to continue inspiring while adapting to a world evolving faster than our traditional cycles.

What are the three pillars of your operational strategy?

Our first priority is operational performance, with a strong focus on safety culture. Protecting our people, ensuring reliability, and embedding excellence over time are fundamental.

The second pillar is preserving know-how while fostering innovation anchored in Baccarat’s DNA. This means transmitting skills, respecting long timelines, and continuing to surprise our customers.

Finally, we are driving the sustainable transformation of our industrial tools to adapt to new materials, meet environmental and regulatory expectations, and maintain uncompromising standards.

How do you align operations with customer expectations and market trends such as sustainability and digitalization?

Alignment starts with listening to customers but without opportunistically chasing trends.

On sustainability, we act concretely through material evolution, controlled environmental impact, and robust processes, all while maintaining the same level of quality.

Digitalization is not an end in itself—it is a lever for industrial excellence: improving data reliability, supporting decision-making, and optimizing flows.

The objective is simple: evolve at the pace of the market, while staying true to what makes Baccarat credible over the long term.

What is the most critical operational challenge today? How are you addressing it?

The key challenge is environmental transition without compromising quality. This includes moving to lead-free crystal, reducing energy consumption, and progressively electrifying processes.

We address it with a long-term approach: targeted investments, adapting recipes and tools, and supporting teams through the transformation, ensuring it remains both sustainable and faithful to Baccarat’s standards.

€68 million invested in the industrial tool, unprecedented in 30 years. Where do you draw the line between industry and craftsmanship?

These investments are not about industrializing craftsmanship, they are about securing its long-term future.

We are introducing new materials, more reliable tools, lower energy consumption, improved working conditions, and more robust processes.

Modernizing Baccarat means putting industry at the service of craftsmanship so that centuries-old know-how remains alive, transmissible, and sustainable.

In ten years, what will the ideal Baccarat manufacture look like and what will you have had to let go?

It will remain deeply artisanal but more sustainable, more robust, and better equipped for the long term. Core gestures will remain, while some techniques will evolve to meet market expectations.

We will need to let go of certain habits: energy-intensive processes, a degree of improvisation, and the illusion that excellence can remain unchanged.

What must never be lost is the spirit of craftsmanship and the pride of artisans.

What trend will reshape your industry by 2030?

We will see a clear move toward more selective, higher-end positioning. Fewer pieces, but more exceptional ones, with significantly higher standards.

Quality, craftsmanship, long-term perspective, and environmental responsibility will become the defining markers of legitimate luxury, not differentiators, but expectations.

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