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E2E Value Chain improvements in glass company begins Global synchronization of People, Processes and Digital

Client situation & approach

The Client is a leading global manufacturer of car glazing. After years of limited competition, strong market pressure from competitors indicated that our Client needed to build solid E2E operational foundations across the Value Chain.

EFESO developed a tailored approach supported by the “CDVC” model. This proprietary survey technology, ensures that all the E2E domains advance their capabilities and performance standards with aligned goals and synchronized workflow, while striking the right balance between global vs regional benefits:

  • Phase 1 was globally driven and started with the aim of identifying the gaps between the “In Control” vs “Responsive” areas of the Value Chain (CDVC Levels 2 vs 3). Five regional roadmaps were developed to close gaps during the following 2 years, covering Process, People and Digital
  • Phase 2 focused on a quick scan to identify 4 additional “Quick Start” modules: Sales & Operation Planning, Supplier Relationship Management, Supply Chain Academy and Value Chain Segmentation


  • Regional & Global S&OP: Process design and pilot
  • Value Chain segmentation & Performance Control System: global blue print and a regional pilot with a key segment
  • Supplier Relationship Management: global blue print and regional pilot with a key supplier
  • Supply Chain Academy: global and regional skill matrices, internal training material developed and delivered for Pilot Population & Senior Leadership Academy, to drive Global Leadership Alignment