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Distribution Center Optimization

Client situation & approach

The company is a retailer that is gradually increasing its online sales and divesting its food business. Sales are decreasing slowly and profits are under pressure. The DC struggles to:

  • Implement improvement projects
  • Get the continuous improvement loop running.


We ran a diagnostic to identify the potential and mobilised a 3-year program that led to:

  • Definition of a steering and accountability structure
  • A breakdown of KPI’s to Action Indicators and frequent monitoring of these to evoke performance behavior
  • Trained and coached personnel to act as facilitators during performance meetings (shift handover, daily meetings etc)
  • A 6% improvement in productivity performance 10 months after the start of the program.