Client situation & approach
The company is a retailer that is gradually increasing its online sales and divesting its food business. Sales are decreasing slowly and profits are under pressure. The DC struggles to:
- Implement improvement projects
- Get the continuous improvement loop running.
Results
We ran a diagnostic to identify the potential and mobilised a 3-year program that led to:
- Definition of a steering and accountability structure
- A breakdown of KPI’s to Action Indicators and frequent monitoring of these to evoke performance behavior
- Trained and coached personnel to act as facilitators during performance meetings (shift handover, daily meetings etc)
- A 6% improvement in productivity performance 10 months after the start of the program.
