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Performance Improvement in dairy Distribution Center increasing productivity by 10% in one year

Client situation & approach

Our client is going through a process of establishing an omni-channel strategy. This requires a restructuring and integration of its distribution network. The opportunity for change at it’s key distribution center includes:

  • Optimisation of operations and cost reduction
  • Identification and delivery of  improvement projects
  • Creation of a continuous improvement culture and way of working
  • Development of performance oriented culture and behaviors


  • Increased productivity and reduction of labour costs (>10% within year 1)
  • The establishment of a new management system, including the training and coaching of all managerial and supervisory levels
  • Optimised product flow and resource planning resulting in an increased capacity of the DC
  • Incorporated a continuous improvement approach within the operating model