Client situation & approach
The client is a leading global manufacturer of luxury sports cars, known worldwide for the prestigiousness of its brand and for the performance and design of its vehicles. The client, to align its offer to the latest market trends and to satisfy customers’ needs, decided to explore the opportunity of launching Connected Services as a standard feature on its cars. These services needed to be compelling and express the exclusivity of the brand.
EFESO’s role was to:
- Carry out a preliminary assessment of the impacts of Connected Services on the existing value chain in terms of organisation, skills, and processes
- Interview head of functions to validate the impacts and tailor the model with them
- Prioritise workload impacts to define required skills to be developed- internally and/or brought in
Results
- A final report on the ramifications of Connected Services including:
- Impacts on the end to end value chain
- Impacts on current processes and identification of new ones
- Incremental workload and impact on resource planning
- Identification and profiling of new resources
