Client situation & approach
An international leader of polymer products for various sectors including Life Science wanted a systemic approach balancing business needs, sustainable growth and agility. We supported in:
- Designing a customer-centric methodology allowing business to visualize their strategy based on value chains
- Activating cross functional engagement creating value for customers from key stakeholders to operational teams
- Operating daily business end to end focusing on what matters the most and knowing why
Results
- Value Chain Segmentation common for all the business units, leading to a business and customer-oriented progression plan
- Alignment and engagement all through the organization and customer satisfaction sustainable improvements due to teams higher focus (methodologies and tools support)
- 25% deliveries lead time, 8% service level and of cash to cash cycle
