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WCOM™ in a Global Provider of Services to Pharma

Client situation & approach

A global provider of integrated services to pharma and biotech had developed a competitive advantage enabling a sharp growth. Yet some growth blockers existed. We supported in Order Management process re-engineering, performance measurement and implemented systemic changes through adoption and leadership:

  • Developing a business Progression Plan and linking strategic objectives and improvement activities at operational level
  • Conducting process reengineering activities and defining a planning cycle and High Impact Meetings coaching


  • Detailed 4-Dynamics (Value, Flow, Asset, Human) process assessment of Order Management
  • Weekly Planning cycle redesign and effective meeting frameworks implementation
  • 30% OTIF, PCS for loss eradication to meet target of ~95%, Lead time control for sub-process steps, order processing, document generation, review and approval, purchasing, QC, QA