Client situation & approach
A global provider of integrated services to pharma and biotech had developed a competitive advantage enabling a sharp growth. Yet some growth blockers existed. We supported in Order Management process re-engineering, performance measurement and implemented systemic changes through adoption and leadership:
- Developing a business Progression Plan and linking strategic objectives and improvement activities at operational level
- Conducting process reengineering activities and defining a planning cycle and High Impact Meetings coaching
Results
- Detailed 4-Dynamics (Value, Flow, Asset, Human) process assessment of Order Management
- Weekly Planning cycle redesign and effective meeting frameworks implementation
- 30% OTIF, PCS for loss eradication to meet target of ~95%, Lead time control for sub-process steps, order processing, document generation, review and approval, purchasing, QC, QA
