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The Shingo Model™



In the previous KnowBoTs on CDVC, we discussed the importance of breaking the silos between organizational functions and helping the client to move upwards in the maturity matrix. The CDVC Model helps a great deal in assessing the current situation from the perspectives of process, people and technology. Based on this assessment, every organization will set a vision to achieve specific results in a defined time frame. The last thing one would want is a gap between the desired vision and the perceived results. The Shingo Model™ introduces us to the guiding principles that set a premise for any excellence initiative to achieve ideal results.

Typically, the dialogue within organizations about improvement initiatives focusses on making the best use of available systems and tools to achieve the desired results. Every business function across the value chain is dependent on different systems that help them to understand how a process can be made more efficient. This becomes a culture that provides certain results.

As such, every organization has its own culture and behaviors which achieves results through people. If the organization wishes to change those results, it will necessarily have to change the culture and behavior of their people; and only principles can inform the ideal behaviors required to achieve ideal results.

Read on to know more about the Shingo Model™ and why the guiding principles are essential to build behaviors that will eventually drive the excellence journey.

About the authors

Rajinder Singh

Vice President,
Mentor in Human Dynamics

Ariadne Garotti

Shingo Institute Certified Facilitator

Schedule a call with our authors